Frequently Asked Questions
Working With ORI
What does ORI do?
ORI provides furniture, architectural walls, technology integration, and workplace solutions for corporate, healthcare, education, government, hospitality, and community environments. From planning and product selection to installation and ongoing support, we help simplify the process of creating spaces that perform at their best.
Where is ORI located?
ORI is headquartered in Louisville with additional locations in Lexington, Bowling Green, Nashville, Huntsville, and Birmingham.
What types of clients do you work with?
We work with organizations of all sizes across multiple industries, including:
- Corporate workplaces
- Healthcare facilities
- K-12 and higher education
- Government and civic spaces
- Hospitality environments
- Sports and entertainment venues
- Nonprofits and community organizations
Do you only sell furniture?
No. Furniture is just one part of what we do. ORI also supports:
- Architectural walls and privacy solutions
- AV and technology integration
- Space planning and workplace strategy
- Installation and reconfiguration
- Warehousing and logistics
- Move management
- Branding and environmental graphics
- Ongoing service and warranty support
Can ORI help with small projects?
Absolutely. We support projects of all sizes, from a few chairs or a single office to large headquarters, hospitals, schools, and multi-floor renovations.
Products & Solutions
What brands does ORI offer?
ORI works with hundreds of manufacturers, including industry-leading partners like Steelcase. This allows us to tailor solutions to your goals, budget, and space requirements.
Can you help us choose the right furniture?
Yes. Our team helps guide product selections based on how your team works, your design goals, durability needs, technology requirements, and budget.
Do you offer healthcare and education-specific solutions?
Yes. We regularly support healthcare and education projects with products designed for high-traffic environments, flexibility, durability, infection-control considerations, and evolving technology needs.
Do you offer architectural walls and privacy solutions?
Yes. ORI provides demountable walls, glass fronts, acoustic solutions, and privacy systems that support flexibility and long-term adaptability.
Can ORI integrate technology into our space?
Yes. We support conference room technology, AV integration, digital collaboration tools, and other workplace technology solutions.
Process & Project Support
What does the ORI process look like?
Every project is different, but our process typically includes:
- Discovery and goal alignment
- Space planning and product selection
- Budgeting and specification development
- Ordering and coordination
- Delivery and installation
- Final walkthrough and ongoing support
Do you provide installation services?
Yes. ORI uses experienced in-house installation teams and project managers to coordinate delivery, installation, phasing, and punch-list support.
Can ORI work around our schedule?
Yes. We regularly coordinate phased installations, after-hours work, weekend installs, and installations in active environments like schools and healthcare facilities.
Do you offer warehousing and storage?
Yes. ORI offers warehousing and inventory management to help support phased projects, renovations, and complex delivery schedules.
Can you help with office relocations and reconfigurations?
Yes. ORI supports office moves, furniture reconfigurations, additions, and updates to existing spaces.
Design & Planning
Does ORI provide design services?
Yes. Our design team supports space planning, finish selections, furniture layouts, and workplace recommendations tailored to your goals and culture.
Can you work with our architect or designer?
Absolutely. We regularly collaborate with architects, interior designers, contractors, facilities teams, and project managers.
Can you create renderings or visual layouts?
Yes. ORI can provide furniture plans, finish palettes, renderings, and visual tools to help bring your project to life.
Do you offer finish and material samples?
Yes. We can provide finish samples, fabric options, and product mockups during the selection process.
Support & Service
What happens after installation?
Our support continues after installation with warranty coordination, service requests, furniture adjustments, repairs, and future project support.
Do your products come with warranties?
Yes. Warranty coverage varies by manufacturer and product, and our team can help explain specific warranty details during the project process.
Can ORI help us grow or adapt our space over time?
Yes. Many of our solutions are designed to evolve with your organization, allowing spaces to adapt as teams, technology, and needs change.
Getting Started
How do I start a project with ORI?
You can contact ORI through the website, visit one of our showrooms, or connect directly with a local team member to start the conversation.
Can we visit a showroom?
Yes. ORI has showroom locations throughout Kentucky, Tennessee, and Alabama where clients can explore products, materials, and workplace ideas.
Do you provide quotes or budgeting support?
Yes. We can help provide preliminary budgets, product comparisons, and phased pricing options based on your project needs.
How early should we involve ORI in a project?
The earlier, the better. Bringing ORI into the conversation early helps improve planning, budgeting, coordination, and overall project outcomes.